Frequently Asked Questions

VistaChat is a simple, powerful live chat widget that you can easily embed on your website. It allows you to communicate with your website visitors in real-time, helping you provide better customer support and increase conversions.

Getting started is easy! Simply sign up for a free account at app.vistachat.com/register, customize your chat widget, and add the embed code to your website. No credit card required for the free plan.

Yes! VistaChat offers a completely free plan that includes unlimited chats, basic customization, and all essential features. You can upgrade to our Expert plan ($29/month) for advanced features like branding removal and custom integrations.

VistaChat is designed for simplicity. Most users can get their chat widget live on their website in under 5 minutes. Just sign up, customize your settings, copy the embed code, and paste it into your website's HTML.

The free plan includes unlimited chats, real-time messaging, visitor information (IP, location, device), chat history, basic widget customization, chat notifications, CSV export for reports, and SSL security. Everything you need to get started with live chat support.

Absolutely! You can customize colors, fonts, positioning, and more to match your brand. The Expert plan offers advanced customization options. Preview your changes in real-time before publishing.

Yes! VistaChat is fully responsive and works seamlessly on desktop, tablet, and mobile devices. Your chat widget will automatically adapt to different screen sizes.

Yes, the Expert plan includes custom integration capabilities. You can connect VistaChat with your CRM, helpdesk software, email marketing tools, and more through webhooks and APIs.

The Free plan is perfect for getting started with unlimited chats and basic features. The Expert plan ($29/month) adds unlimited websites, unlimited operators, branding removal, advanced customization, and custom integrations. Both plans include SSL security and premium support.

Yes! You can upgrade or downgrade your plan at any time. Changes take effect immediately, and billing is prorated. No long-term contracts or setup fees.

While we don't offer a traditional free trial, you can sign up for the Expert plan and cancel within 30 days for a full refund. This gives you full access to all premium features to test them out.

VistaChat works on all modern browsers including Chrome, Firefox, Safari, and Edge. We recommend keeping your browser updated for the best experience.

Yes, security is our top priority. All chat data is encrypted with SSL/TLS. Your customer data is never shared with third parties.

Yes! Both plans include CSV export functionality for chat history and contact information. This makes it easy to backup your data or import it into other systems.

Our support team is here to help! Free plan users get community support, while Expert plan users receive priority email support. Check out our documentation for detailed setup guides and best practices.