Privacy Policy

1. Introduction

At VistaChat ("we," "us," or "our"), we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our live chat platform and related services.

By using our Service, you agree to the collection and use of information in accordance with this policy. We will not use or share your information with anyone except as described in this Privacy Policy.

2. Information We Collect

2.1 Information You Provide

We collect information you directly provide to us, including:

• Account Information: Name, email address, company name, and contact details when you register
• Chat Data: Messages, conversations, and interactions through our chat widgets
• Support Communications: Information you provide when contacting our support team
• Payment Information: Billing details processed through secure third-party providers

2.2 Information We Automatically Collect

We automatically collect certain information when you use our Service:

• Usage Data: How you interact with our platform, features used, and performance metrics
• Device Information: IP address, browser type, operating system, and device identifiers
• Log Data: Access times, pages viewed, and system activity
• Cookies and Tracking Technologies: Information collected through cookies and similar technologies

2.3 Information from Third Parties

We may receive information from third-party services you integrate with our platform, such as:

• CRM systems (Salesforce, HubSpot, etc.)
• Help desk platforms (Zendesk, Intercom, etc.)
• Analytics services
• Social media platforms (when you connect social accounts)

3. How We Use Your Information

We use the collected information for the following purposes:

• Service Provision: To provide, maintain, and improve our live chat platform
• Customer Support: To respond to your inquiries and provide technical support
• Account Management: To manage your account, process payments, and send service updates
• Analytics: To analyze usage patterns and improve our services
• Security: To detect and prevent fraud, abuse, and security incidents
• Legal Compliance: To comply with legal obligations and enforce our terms
• Communication: To send important updates, newsletters, and marketing communications (with consent)

4. Information Sharing and Disclosure

We do not sell, trade, or otherwise transfer your personal information to third parties, except in the following circumstances:

4.1 Service Providers

We may share information with trusted third-party service providers who assist us in operating our platform, such as:

• Cloud hosting providers (for data storage and processing)
• Payment processors (for billing and payment processing)
• Analytics services (for usage analytics)
• Email service providers (for sending communications)

4.2 Legal Requirements

We may disclose your information if required by law, court order, or government request, or when we believe disclosure is necessary to:

• Protect our rights, property, or safety
• Investigate fraud or security breaches
• Comply with legal obligations
• Enforce our Terms of Service

4.3 Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred to the new entity. We will notify you before your information is transferred and becomes subject to a different privacy policy.

5. Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:

• Encryption: Data is encrypted in transit and at rest using industry-standard protocols
• Access Controls: Limited access to personal information on a need-to-know basis
• Regular Security Audits: Periodic security assessments and vulnerability testing
• Employee Training: Regular training on data protection and privacy practices

While we strive to protect your information, no method of transmission over the internet or electronic storage is 100% secure. We cannot guarantee absolute security.

6. Data Retention

We retain your personal information for as long as necessary to provide our services and fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required by law. Specifically:

• Account Data: Retained while your account is active and for a reasonable period after account closure
• Chat Data: Retained according to your account settings and applicable laws
• Analytics Data: Aggregated and anonymized data may be retained indefinitely
• Legal Requirements: Some data may be retained longer if required by law

7. Your Rights and Choices

Depending on your location, you may have certain rights regarding your personal information:

7.1 Access and Portability

You have the right to access, update, or delete your personal information. You can manage most of your data through your account settings.

7.2 Marketing Communications

You can opt out of marketing communications at any time by following the unsubscribe instructions in our emails or by contacting us directly.

7.3 Data Deletion

You can request deletion of your personal information, subject to certain legal exceptions and retention requirements.

7.4 Cookies

You can control cookie preferences through your browser settings. Note that disabling certain cookies may affect the functionality of our service.

8. International Data Transfers

VistaChat is based in the United States. If you are accessing our service from outside the United States, please be aware that your information may be transferred to, processed, and stored in the United States.

We implement appropriate safeguards to ensure that your information receives adequate protection when transferred internationally, including through the use of standard contractual clauses.

9. Children's Privacy

Our Service is not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13. If we become aware that we have collected personal information from a child under 13, we will take steps to delete such information promptly.

10. Third-Party Links and Services

Our Service may contain links to third-party websites or services that are not owned or controlled by us. This Privacy Policy does not apply to these third parties. We encourage you to read the privacy policies of any third-party services you use.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new Privacy Policy on this page and updating the "Last updated" date. We will also provide additional notice (such as email notification) for significant changes.

Your continued use of the Service after any changes constitutes acceptance of the updated Privacy Policy.

12. Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us:

• Email: privacy@vistachat.com

We will respond to your inquiry within 30 days.